1

I am currently in the process of building a house, which is quite a stressful experience.

The site administrator (my immediate contact person) was recently replaced. The previous administrator was a great communicator, giving me a call once a week to let me know the status of the build.

The current site administrator is the complete opposite. I have to always chase him down, via text message, phone call or email. Often he doesn't respond at all, and when he does he says he will message me later that day and then doesn't follow through. This has happened consistently for the past month.

I am going to have a business relationship with him going forward (at least until the house is built) so I don't want to create any awkwardness with him but at the same time I'm not getting what I want. I can't see a suitable way for how to approach this without basically calling him incompetent and therefore souring the relationship.

Any recommendations about how to handle this situation?

LeopardSkinPillBoxHat
  • 111
  • 3
  • Is there anything (e.g. a contract, or a marketing leaflet or whatever) that states that as a customer, you'll be getting weekly updates? Why do you think telling the current administrator what you told this site (previous one updated once a week, I appreciated that, would like to get that from you too) will make him think you're calling him incompetent? – Tinkeringbell Feb 21 '22 at 07:17
  • @Tinkeringbell - no, nothing in the contract regarding communication. I'm going to try the direct approach and see how it goes. Thanks. – LeopardSkinPillBoxHat Feb 21 '22 at 20:09

0 Answers0