Interpersonal Skills Stack Exchange
Interpersonal Skills Stack Exchange

Questions tagged [customer-interactions]

For questions regarding interactions where one party is a customer, applicable to questions from either the customer or employee perspective.

24 questions
189
votes
18 answers

How to ask cashier out for date

I am 21 years old and living in a large city in Germany where smalltalk in local markets is not a common thing. A new cashier joined my local food shop. She’s always at the checkout and never doing stuff like sorting products or cleaning the floor…
J. Doe
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42
votes
5 answers

How do I politely hint to customers to leave my store, without pretending to need to leave myself?

I own a small gelato juice bar with a piddling number of seats for customers. I'm working alone right now; my employees returned to school and I haven't hired yet. Too frequently, after buying and eating, very long-time customers loiter and don't…
NNOX Apps
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29
votes
6 answers

How to ask a store clerk to leave you alone without being rude?

When I go shopping (I am not doing that often, only sometimes when I really need some new clothes), I'd like to take my time, look at all available stuff, and thinking about what I need and what not, or what I'd like to wear, etc. In most of the…
Gothiquo
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21
votes
6 answers

Dealing with sexual comments from customers

One of my best friends had to deal with a creeper at work today. She's a rather attractive young woman, and gets unwanted attention on a fairly regular basis, maybe once every couple of weeks, when she's working in her retail/customer service…
apaul
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18
votes
5 answers

Managing unrealistic customer expectations?

I do some web work on the side, building websites for non-profits mostly. A, more or less, constant problem I run into is managing expectations when my customer doesn't really have a budget and doesn't really know what they want. I get specs…
apaul
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15
votes
1 answer

How to deal with someone who won't leave me alone?

My partner works in a book store. Because of the way the company is set up, she mostly works alone (95% of the working day). She has a regular "customer" (I use quotes because he never buys anything) who will come in and hang around trying to talk…
Phill
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12
votes
1 answer

How do I avoid an interaction with an employee at the grocery store escalating to the store manager?

I live in the Netherlands. I am an immigrant of North African descent, and Muslim by faith. Yesterday I walked into a major grocery store. I was very angry and stressed for other reasons. In this store they have an orange juice machine which…
user32882
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10
votes
4 answers

Why do people flirt in customer service situations?

I ran into this twice today with two different customers and it's a little strange to me. I almost thought it was just me being aspie and misreading the situation when it happened yesterday, but after today I'm pretty sure it was flirting. I just…
apaul
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8
votes
1 answer

How to deal with racism in shops and restaurants?

I'm Israeli. I travel to the UK about twice a year. I generally try to be polite and pleasant around people, so very often a smiling waitress in a café or an assistant in a shop would ask me where I'm from. It's a safe question, right? Like the…
Galastel supports GoFundMonica
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7
votes
5 answers

Writing supply conditions that define customer's deadline

I'm a freelance since 10 years and I develop hardware and software. Usually the pattern of a job is the following: A customer contacts me asking for something I submit him a quote with the proposal of my supply conditions If he accepts and signs…
Mark
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6
votes
3 answers

How to politely ask someone to repeat themselves

I work at a restaurant and have to take orders over the phone all the time. My hearing isn't the best, and a lot of times I have trouble understanding what the customer is saying. I often have to ask people to repeat themselves 3 or 4 times before I…
sbl
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6
votes
3 answers

How to deal with non-answers to simple, direct questions, from people doing their job

Background I've read this question and this other one. My question is about a different situation, because it's the other party's paid job to answer customer questions. Examples (over email/text) Me: Hi, I found your property on [site]. Is it…
Dan Dascalescu
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6
votes
2 answers

How to ask for my money back without damaging my relationship with this person?

This situation involves three people: Myself An online friend and artist (we'll call him Saxton) My SO (we'll call her Reva.) I don't know Saxton's age exactly, but I don't think anybody here is older than 25. On August 24, I asked Saxton for a…
c-x-berger
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6
votes
1 answer

Resolving conficts with customers as a waiter

I recently had an unpleasant experience with one of customers in a club where I work as a waiter on weekends (it's my weekend job to get some money as a student). So far, I haven't had any unpleasant experience because of the club's nature (people…
friderik
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6
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1 answer

How to try out a product you do not intend to buy?

An organization I'm in offered a "test drive" event of a car manufacturer to its members. Since I have an interest in cars, I opted to go. The purpose of this event is obviously to promote their cars. However this is a high-end car manufacturer, and…
kevin
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